Return & Refund Policy

Refunds

• Refunds are not issued for products delivered in proper/usable condition.
• If product is expired or stale, customer should contact you immediately through official Instagram.
• Customer must provide clear photos/videos of the product and packaging.
• Refund/replacement will only be provided after your team reviews and approves the claim.
• Claims without sufficient evidence may not be accepted.

Non-Pickup / Refusal

• After dispatch, delivery charges are non-refundable.
• No delivery-charge refund if customer:
  • Cancels after dispatch
  • Refuses parcel
  • Doesn't receive/pick up parcel
  • Is unavailable when courier contacts them